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FAQs
What are your opening hours?
We are open: Monday to Friday, 9.00am - 5.00pm Excluding Bank or other public holidays.
How long does it take to dispatch my order?
All orders will be processed the following working day. Once your order has been dispatched, we will send a confirmation email advising you to expect delivery within 1-4 working days, using our standard delivery service.
Where is my order?
Your order is usually proceeded the next working day and will take 2 to 4 working days for delivery UK, and 10 to 14 days to europe. If you face some unforeseen delays please email us – sales@autokeyfob.co.uk.
Do you accept returns?
Yes, we accept returns. Please visit RETURNS POLICY page.
HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?
We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 working days to process your refund
Items in their original condition can be returned within 14 days of receiving your order.
WHAT HAPPENS IF I RECEIVE A FAULTY ITEM?
If you receive an item that is faulty then send it back to us within 14 days and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.
WHAT HAPPENS IF I RECEIVED THE WRONG ITEM?
If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product in stock.
WHAT HAPPENS IF AN ITEM IS MISSING FROM MY PARCEL?
Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing please email us sales@autokeyfob.co.uk. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again
